It's inevitable that things will go wrong once in a while: products arrive late, incorrect orders, instructions are overlooked. How you handle the situation can mean the difference between understanding client and a furious one, not to mention the possibility of second sale for the future.
In this seminar you will learn the 4 A's of customer service crises:
1. Admit that you've made a mistake
2. Apologize with certain verbal techniques and empathetic statements
3. Ask for another sale to make things right
4. Appreciate your customer
